Based in Wallsend in the North East of England, KCL Logistics implemented Mandata Go to improve operational efficiency, and now job planning, electronic proof of delivery and invoicing is so much quicker they have revolutionised the way they work.
KCL specialise in chilled distribution including the transport of wholesale fresh fruit and vegetables. First established in 2011, KCL Logistics have continued to grow and they now operate a fleet of 15 vehicles and employ 23 staff.
The business owner decided it was time to find a better way of working. They had very little visibility of key processes in the business and making decisions was purely based on assumptions rather than hard facts. They looked at the market and found a cloud-based transport management system from Mandata called Go.
Andrew Dunn, director at KCL Logistics Ltd said: “We’ve halved the time we used to spend on invoicing thanks to Go and planning has become so much easier, particularly as we have all of the information we need on one screen.
“We’ve also drastically improved customer experience. Now our customers can log into the Customer Portal to access their ePODs immediately, saving us so much time. Our back-office staff no longer have to wait to receive PODs and they attach automatically to invoices as they’re emailed out; the whole process is so much quicker.”
Now that proof of delivery is seamless, KCL Logistics have been able to protect their revenue by ensuring all their jobs have PODs and billed resulting in them getting paid much quicker than they previously did. We’re realising revenue earlier and speeded up our order to cash cycle.
Andrew also added: “our old system was slow and painful, so moving to Mandata Go has revolutionised the way we work. I can confidently say we’re working a lot more efficiently than we used to.”
In a world where we’ve faced so much adversity in the past 12 months, it’s important businesses adopt digital processes if they’re to progress and grow. KCL Logistics are a strong case as to how you can improve your operational efficiency with the helping hand of Mandata Transport Management Software.