Congratulations to Thomas Hardie Commercials, who have won the prestigious Volvo Trucks Top ‘Dealer of the Year Award 2015’.
The much-coveted award was presented to members of the Thomas Hardie Commercials senior management team by Volvo Group UK Managing Director Arne Knaben at the recent Volvo Trucks Dealer Conference.
Thomas Hardie Commercials, who also celebrated their thirtieth year in business in 2015, won the ‘Top Dealer of the Year Award 2015′ following a “consistently outstanding performance in key business areas,” reported Arne Knaben.
In particular, Thomas Hardie Commercials’ employees ensured their five dealerpoints were the top dealer network performer in delivering customer satisfaction, as measured by feedback from Volvo customers in the Volvo Trucks Retail Excellence Survey.
In addition to the specific measurement of customer satisfaction, the Volvo Trucks ‘Top Dealer of the Year 2015′ Award judging criteria, included how Thomas Hardie Commercials performed in terms of the following business and commercial areas: Service Excellence measures, Volvo Action Service (VAS) measures on breakdowns, MOT first-time pass rate, depot quarterly audits, New and Used Truck Sales, Volvo Financial Services (VFS) Sales, contract penetration and Aftermarket performance.
In addition to lifting the ‘Champion’s Belt’ trophy for winning the Volvo Trucks ‘Top Dealer of the Year Award 2015′. Thomas Hardie Commercials team members Richard Madden and Ross Talbot also won key awards which were presented to them at the Dealer Conference.
Volvo Trucks Aftermarket Manager Pete Collinson presented the Genuine Volvo Parts (GVP) ‘Sales Success Achievement Award 2015′ to Richard Madden for his tireless work behind the scenes and support for the Thomas Hardie commercial sales team.
In addition, as recognition of his more than forty years’ service, Ross Talbot was presented with an ‘Extra Mile Award’ by Mike Corcoran, Commercial Director of Volvo Trucks, who said that Ross “continues to be a popular and valuable member of the Thomas Hardie Commercials New Truck Sales team and his vital customer relationships are critical to both the dealership and Volvo.” Mike concluded by thanking Ross, who he described as remaining “professional, enthusiastic and committed throughout his career.”
