The bespoke container tracking system gives customers the ability to enquire in real-time about the status of their container within the ports of Tilbury and Grangemouth. The simple to use system has been successfully delivered by the company’s in-house IT team in conjunction with their long-term port system supplier TCS and has been designed to be accessible without the need for a login or password.
By simply using a container number or booking reference, customers can locate up to 50 containers with status options ranging from exit by vessel; exit by truck; in yard; and exit by rail. These real-time, 24-7, accurate updates are aimed at supporting and streamlining customer’s supply chain processes by reducing the need to contact the port to get the same information.
Commenting on the new system, Stuart Wallace, Chief Operating Officer at Forth Ports said: “Our business is continually working hard to ensure that our customers receive an efficient service across our ports. Streamlining of logistics processes and improved access to information are important aspects for customers importing, exporting or distributing their goods and we have invested in this new container tracking system to support this.
For our container customers in London and Grangemouth this new system will further assist businesses by providing self –service access to key information, assist in reducing time within their supply chain and manage just-in-time logistics by providing accurate, real-time status information about containers within our two ports. It is now very easy to find the answer to the question ‘what is the status of my box?”
The new container search system has been introduced as part of an overall business strategy for a more unified and consistent service across the Group. As part of their complementary IT strategy, Forth Ports have also recently transitioned their two container businesses onto a common and fully integrated Terminal Operating System in association with their long-term software vendor TCS.