Four members of the UK DAF Dealer Network have been recognised for their sales, service and parts performance at the annual DAF International Dealer Meeting – staged again this year online amid the coronavirus pandemic.
Greenhous DAF, Watts Truck & Van and Lawrence Vehicles (which includes Lancashire DAF and Lothian DAF) all picked up special Gold Awards, while Ford & Slater was presented with a Silver Award. It was a successful outcome for market leading DAF Trucks in the UK with a significant representation of its high performing dealers recognised among over 1,100 DAF locations across Europe.
The overall DAF International Dealer of the Year award was presented to French dealership Groupe Lefevre. Groupe Lefevre exceeded customer expectations in every field and has mastered the principle of ‘First Time Right’ in their workshops, making them the deserved winner for 2022.
“Only a dealer that sets new benchmarks in customer experience on the one hand, and has a constant drive to grow its business by investing in premises and training on the other, deserves the title ‘DAF International Dealer of the Year’,” said DAF Trucks president Harry Wolters at the online prize-giving ceremony. “Group Lefevre is determined to be the best possible partner for its customers in every field: Heavy and Medium Duty trucks, PACCAR Parts, PACCAR Financial, DAF MultiSupport, you name it. This dealer – with multiple locations in the north-west of France – is the Top Performer in customer satisfaction with excellent sales advice, long opening hours and highly-skilled and well-trained people. Combined with their ‘First Time Right’ results in the workshop, this is what sets them apart, from the perspective of their customers,” he said.
Best performing dealers with respect to financial services, parts supply, used truck sales and repair and maintenance contracts were also acknowledged at the dealer event.
Gerrit-Jan Bas, Managing Director of PACCAR Financial Europe, highlighted France Poids Lourds for exceeding its used trucks sales targets, and Wilhelm Fricke in Germany for its excellence in offering the best financial services support to its customers. Van Tilburg-Bastianen Groep (the Netherlands and Poland) was praised by Dick Leek, General Manager of PACCAR Parts Europe, for its performance for exceptional parts availability resulting in maximum uptime for its customers. EBB in Germany was honoured with the DAF MultiSupport Award for outstanding performance in the area of repair & maintenance contracts.
