The MAN lion is roaring like never before in the UK! That’s because MAN Truck & Bus UK has been awarded the coveted Market of the Year 2020 accolade. This extremely sought-after award, bestowed by the global MAN Truck & Bus organisation on a single market, recognises the immense efforts of the MAN team in the UK.
The award, announced at the MAN Truck & Bus 2021 International Sales Conference in Munich, celebrates the best of the best within the global sales organisation of MAN and recognises outstanding achievement, commitment to the brand and delivered results.
Sharing insights into the remarkable year and presenting the award, Göran Nyberg, Executive Board Member for Sales & Customer Solutions at MAN Truck & Bus, noted that – despite a declining market – MAN Truck & Bus UK had taken a big step forward in overall truck and van market share. “Over the last two years, the UK team has realised significant improvements and big deals have been won in both the truck and van market segments.
“MAN Truck & Bus UK has also over-achieved when it comes to after-sales targets and the company has delivered an outstanding service product penetration of 94%.
“Finally, the UK has done some great pioneering work in the field of e-mobility, converting the eTGE to right-hand drive.” concluded Göran.
According to Thomas Hemmerich, Managing Director of MAN Truck & Bus UK, the award demonstrates MAN Truck & Bus UK’s outstanding commitment to both the brand and the drive to deliver remarkable customer service.
“I know I speak on behalf of the entire team at MAN Truck & Bus UK when I say that we are super proud of this award. It is an award that was earned by each and every member of our truly superb team of people. I would like to thank those people from the bottom of my heart.
“The pandemic has translated into remarkably difficult trading conditions for many companies – MAN Truck & Bus UK included. This award demonstrates our ability to adapt in order to meet market needs.
“I am exceptionally proud to reveal that we over performed in all areas of the business – from sales to after-sales. While the overall market declined as a result of the pandemic, we grew our market share in both the truck and van business.
“Our team has done an exceptional job of exceeding expectations in what has been a challenging time for our industry and indeed our planet,” he notes.”
However, Thomas says that this achievement is not only about winning awards. “Our customers are at the epicentre of our business. All our actions are aimed at exceeding their expectations. Hopefully, this award signals that we are achieving this,” he points out.
That exceptional level of customer satisfaction is not new to MAN Truck & Bus UK. The company was also named the Market of the Year in 2019. MAN Truck & Bus UK has made history within the MAN world by winning the award two years in a row; this has never happened before.
While the MAN lion is roaring like never before at this achievement, the UK team won’t be resting on its laurels. “Now we want to win this award for the third time!” concludes Thomas.